Merx #018-2026

Unified Support Services for Microsoft Products for WorkSafeBC

This opportunity from WorkSafeBC in British Columbia seeks unified support services for the Microsoft product stack. - Government Buyer: - WorkSafeBC (Workers' Compensation Board of British Columbia), a provincial agency - OEMs and Vendors: - Microsoft is the exclusive OEM referenced - Products/Services Requested: - Unified Support Services for the entire Microsoft product stack - Includes reactive support, escalation management, and direct access to Microsoft product teams - Proactive governance and advisory services required where they provide measurable value - Unique or Notable Requirements: - Support must cover all Microsoft products in use - Emphasis on both technical support and strategic advisory services - No other OEMs or vendors are included in the scope

Description

This Request for Proposal (RFP) invites respondents to submit proposals for delivering unified support services for the entire Microsoft product stack to WorkSafeBC. The scope includes reactive support, escalation management, and direct access to Microsoft product teams as needed. Additionally, proactive governance and advisory services should be provided where they add measurable value. The procurement is focused on comprehensive support related to Microsoft products.

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