SAM #91003126P0003

Award for Direct Loan Common Manual Initiative Professional Services

This award notice details the selection of Celiture, LLC by the U.S. Department of Education’s Office of Federal Student Aid (FSA) for the Common Manual Initiative. - Government Buyer: - U.S. Department of Education, Office of Federal Student Aid (FSA) - FSA Acquisitions Office, 400 Maryland Avenue SW, Washington, DC - Vendor: - Celiture, LLC - Scope of Awarded Services: - Design, development, piloting, and operationalization of a Direct Loan Common Manual - Establishment of clear, concise, and consistent federal standards for high-impact servicing and collections functions - Focus on improving borrower outcomes and enabling effective implementation and oversight under FSA’s Performance-Based Organization authority - Products/Part Numbers: - No specific products or part numbers are listed; this is a professional services contract - Unique Requirements: - Emphasis on standardizing federal student loan servicing and collections to improve consistency and oversight

Description

The U.S. Department of Education, Office of Federal Student Aid (FSA), has awarded a direct 8(a) contract to Celiture, LLC under the Partnership Agreement between the Small Business Administration (SBA) and the Department of Education. This contract is for the design, development, piloting, and operationalization of a Direct Loan Common Manual.

This critical initiative aims to establish clear, concise, and consistent federal standards across high-impact servicing and collections functions, thereby reducing inconsistent borrower treatment across vendors, improving borrower understanding, engagement, and outcomes, and enabling effective implementation, oversight, and continuous improvement aligned with FSA’s Performance-Based Organization (PBO) authority under the Higher Education Act.

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