SAM #36C24626Q0239

On-Site Telephone Switchboard Operator and Administrative Support Services for Salem VA Medical Center

This opportunity from the Department of Veterans Affairs seeks vendors to provide on-site telephone switchboard operator and administrative support services at the Salem VA Medical Center in Salem, VA. - Government Buyer: - Department of Veterans Affairs - Network Contracting Office 6 (NCO 6), Hampton, VA - Scope of Work: - On-site telephone switchboard operator services - Administrative support services - Place of performance: Salem VA Medical Center, Salem, VA - Set-Aside and Contract Type: - Reserved for Service-Disabled Veteran Owned Small Businesses (SDVOSB) - Firm-fixed price contract - Codes and Classifications: - NAICS: 561421 (Telephone Answering Services) - PSC: R699 (Support-Administrative: Other) - Requirements: - Vendors must be registered in the System for Award Management (SAM) - Subcontracting plan required if applicable (prime must perform at least 51% of the work) - Compliance with VA Financial Service Center's Customer Engagement Portal - No specific OEMs, products, or part numbers are referenced; this is a services-only procurement.

Description

The Department of Veteran s Affairs will solicit for vendors capable of providing On-Site Telephone Switchboard Operator Services and Administrative Support for the Salem VA Medical Center, located in Salem, VA. The solicitation is for a Total Service-Disabled Veteran Owned Small Business, SDVOSB. This will be awarded as a Firm-Fixed contract. A Request for Quotation, RFQ, will be issued on, or around, Friday, April 10, 2026. To be eligible for the award, the prospective contractor must be registered in SAM database at http://www.sam.gov at the time the quote is submitted and comply with the Evaluation for Basis of Award. The prospective contractor must also have updated and correct information in the VA Financial Service Center s Customer Engagement Portal at the time the quote is submitted. If you are an SDVOSB, VOSB or Small Business and plan on subcontracting, please provide a plan to show how your company provides 51% of the requirement. The North American Industry Classification Code, NAICS, is 561421 (Telephone Answering Services), Product Service Code is R699 (Support-Administrative: Other) and the Size Standard is $19 Million. Interested and capable contractors must email Satasha Stewart at Satasha.Stewart@va.gov and reference solicitation number 36C24626Q0239. Point of Contact: Satasha Stewart Satasha.Stewart@va.gov

*Please direct all questions to the above email address. Phone calls will not be accepted.

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