North Carolina eVP #274-IT2026-03

City of Raleigh seeks information on enterprise messaging and public notification platforms

The City of Raleigh Information Technology Department is seeking information from qualified vendors about enterprise-level messaging and public notification platforms for resident alerting and communication. - Government Buyer: - City of Raleigh, Information Technology Department - OEMs and Vendors: - No specific OEMs or vendors are named in this RFI - Products/Services Requested: - Enterprise messaging and public notification platform - Capabilities for emergency and non-emergency notifications (SMS, voice, email, push notifications) - Resident subscription management and two-way communication - Contact management, multilingual and accessible messaging - High reliability, uptime, and integration with existing systems (CRM, GIS) - Robust reporting, analytics, and compliance with security/regulatory standards (CJIS, HIPAA) - Deployment models: cloud, SaaS - Scalability, administration, support, and implementation approaches - High-level pricing structures (licensing, subscription, bulk messaging) - Unique or Notable Requirements: - Focus on platforms supporting critical alerting and public notification - Emphasis on integration, accessibility, and regulatory compliance - RFI is for market research and planning only; no contract will be awarded

Description

The City of Raleigh is seeking information from qualified vendors regarding modern, enterprise-level messaging and public notification platforms. This RFI aims to identify available solutions that support resident subscription-based critical alerting and notification services, understand features and capabilities, gather preliminary cost estimates, and explore implementation approaches and timelines. The information collected will inform future budgeting, planning, and potential procurement decisions. Responses are for informational purposes only and will not result in a contract award.

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