North Texas Tollway Authority Marketplace #B2600001028

RFI for Operating and Growing NTTA's TollPerks Customer Rewards Program

This opportunity seeks qualified firms to support and enhance the North Texas Tollway Authority's (NTTA) TollPerks customer rewards program: - Government Buyer: - North Texas Tollway Authority (NTTA), Procurement Services - Managed from NTTA's office in Plano, Texas - Program Overview: - TollPerks is NTTA's customer rewards program with over one million members - The program aims to increase customer engagement and satisfaction - Requested Services: - Customer service evaluation services (NIGP code 961-20) - Support for the operation, evolution, and growth of the TollPerks program - Vendors & OEMs: - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - Open to vendors capable of supporting and enhancing a large-scale rewards program - Multiple addenda and attachments referenced - Pre-bid conference mentioned - Place of Performance: - NTTA office in Plano, Texas

Description

The North Texas Tollway Authority (NTTA) is seeking information from qualified firms capable of operating, evolving, and growing TollPerks, NTTA's customer rewards program with over one million members. This Request for Information (RFI) involves customer service evaluation services and includes multiple addenda and attachments. A pre-bid conference is scheduled for March 24, 2026, and responses are due by April 10, 2026. The procurement is managed by NTTA's Procurement Services department located in Plano, Texas.

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