New York State Contract Reporter #RFP OPD-2025061 EDRS

Statewide Electronic Dental Record Solution for NYS OPWDD Dental Clinics

The New York State Office for People With Developmental Disabilities (OPWDD) is seeking proposals for a comprehensive Electronic Dental Record Solution (EDRS) to modernize and standardize dental care across its state-run clinics: - Government Buyer: - New York State Office for People With Developmental Disabilities (OPWDD), Contract Management Unit and Central Office - OEMs and Vendors: - No specific OEMs or vendors are named; the solicitation is open to all qualified providers of electronic dental record solutions - Products/Services Requested: - Cloud-based Electronic Dental Record Solution (EDRS) integrating with OPWDD's Electronic Health Record (Cx360) - Must support dental scheduling, patient documentation, insurance claims tracking, dental history charting, e-prescribing, imaging, and billing/coding - Role-based access with New York State multi-factor authentication (MFA) - Support for 900-1500 individuals monthly and 75 concurrent users - Implementation services, including data migration and system integration - Ongoing technical support, help desk, troubleshooting, workforce management, business continuity, disaster recovery, and system updates - Initial and ongoing training for dental staff - Unique or Notable Requirements: - Statewide deployment across multiple OPWDD dental clinics - Seamless integration with the existing Cx360 EHR platform - Compliance with New York State and federal security and privacy standards - Business continuity and disaster recovery plans - Turnover/transition planning for contract end - No MWBE, SDVOB, or DBE goals set for this procurement - Place(s) of Performance: - Multiple OPWDD dental clinic locations across New York State, including Newark, Geneseo, Rochester, Canandaigua, Binghamton, Corinth, Schenectady, Wassaic, Thiells, and Queens Village - Central contracting office at 44 Holland Ave., Albany, NY - Period of Performance: - Initial 5-year contract, with two optional 5-year extensions possible

Description

The New York State Office for People With Developmental Disabilities (OPWDD) is soliciting proposals to provide an Electronic Dental Record Solution for its dental services. The goal is to implement a cloud-based electronic dental record system that streamlines record keeping, scheduling, documentation, insurance claims tracking, charting dental history, e-prescribing, and imaging across OPWDD-run dental clinics statewide. The system must integrate with OPWDD's existing Electronic Health Record platform to enhance workflow, communication, and staff productivity, ultimately improving dental care quality and accessibility for people with developmental disabilities. The contract term is from September 1, 2026, to August 31, 2031, and proposals are due by May 11, 2026.

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