SAM #75H70426Q00020

Market Research: SaaS Client Engagement Platforms for Tribal Partners (Indian Health Service)

The Indian Health Service (IHS), part of the Department of Health & Human Services, is conducting market research for a Client Technological Engagement (CTE) platform to support Tribal partners. - Government Buyer: - Department of Health & Human Services (HHS) - Indian Health Service (IHS) - Office of Clinical and Preventive Services, Division of Behavioral Health - Targeted Respondents: - Indian Small Business Economic Enterprises (ISBEE) - Indian Economic Enterprises (IEE) - Other small businesses under NAICS 513210 (Software Publishers) - Products/Services Requested: - Commercial-off-the-shelf (COTS) SaaS platforms for client engagement - Patient-level mobile-first SaaS platform with: - Self-directed and co-managed workflows - Journaling, motivation, activity, and contact tools - Points-based achievement system - Administrative portal and robust API - Crisis navigation and employability pathway features - Tribal-guided traditional medicine aesthetics - System-level SaaS platform with: - Secure authentication (30-day session), email verification - Deep content crawling, relevance filtering, role-based access - Aggregated dashboards, secure knowledge indexing, centralized clearinghouse - Document ingestion/tagging, federated search, national-level reporting - Tribal language options and non-commercial architecture - Unique/Notable Requirements: - Platforms must be mobile-first, SaaS, and support both patient and system-level engagement - Must feature Tribal-guided traditional medicine aesthetics and language options - Compliance with federal privacy, security, and accessibility standards is mandatory - Non-commercialized architecture and robust API interoperability required - No specific OEMs, vendors, part numbers, or quantities are named in the notice - All detailed requirements are referenced in the attached document

Description

This Sources Sought Notice (SSN) #75H70426Q00020 is for market research and planning purposes only and shall not be construed as a solicitation or an obligation or commitment to issue a solicitation by the Indian Health Service (IHS). This SSN is seeking information from the specific types of entities listed below to assess their capabilities in fulfilling the requirements set forth in this SSN. The information from this SSN will be used to determine the appropriate set-aside, if any, in accordance with the applicable regulations listed. The Government encourages the identified to respond to this Notice and will be assessed of their capabilities in the following priority:

Indian Small Business Economic Enterprise (ISBEE), Indian Economic Enterprise’s (IEE) in accordance with HHSAR 326.603-1. Small business concerns in accordance with FAR 19.502-2 (b)(1) & (2).

See attachment for more details.

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