Winnebago County Demandstar #3

Winnebago County ITSM Solution with Integrated Ticketing and Asset Management

Winnebago County, Wisconsin is seeking proposals for a comprehensive IT Service Management (ITSM) solution to modernize and streamline countywide IT operations. - Government Buyer: - Winnebago County, Wisconsin - Products/Services Requested: - IT Service Management (ITSM) Solution - Must include an integrated IT Ticketing System - Must include an Asset Management Module - No specific part numbers or quantities provided - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Solution must be modern, secure, and scalable - Integration of ticketing and asset management functionalities is required - Must support countywide IT operations and improve service delivery - Emphasis on transparency and responsible stewardship of technology resources - Multiple attachments provided for further details - Non-mandatory pre-bid conference available for interested vendors

Description

Winnebago County is soliciting proposals for a modern, secure, and scalable IT Service Management (ITSM) solution that includes an integrated IT Ticketing System and Asset Management Module. The system aims to support countywide IT operations, improve service delivery, enhance transparency, and ensure responsible stewardship of taxpayer-funded technology resources. The solicitation includes a non-mandatory pre-bid conference and multiple attachments to assist prospective bidders. Responses are due by March 10, 2026.

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