North Carolina eVP #10476120-01-26

Lee County Parks & Recreation seeks Recreation Management Software, Implementation, and POS Hardware

Lee County Government Parks & Recreation Department in North Carolina is seeking a comprehensive Recreation Management Software solution to modernize and streamline its operations. - Government Buyer: - Lee County Government, Parks & Recreation Department (Sanford, NC) - OEMs and Vendors Mentioned: - Tyler Technologies (Tyler Munis financial software) - RecDesk (current recreation management system) - Clover (current payment processor) - Revize (County website CMS) - Products/Services Requested: - Recreation Management Software (cloud-based SaaS) with: - Real-time internet registration for programs and classes - Facility and field reservations (supporting 12 facilities, 45 bookable locations) - Membership management, league scheduling, point of sale (POS), picnic reservations - Payment processing (merchant services, integration with Clover or alternatives) - Customizable reporting, document upload/storage, GIS residence integration - Mobile app (iOS and Android), ADA compliance, secure sign-in/out for child programs - Integration with Tyler Munis (version 2024.7.5) for daily batch GL postings - Integration with Revize CMS via embedded widgets - Hardware for at least 4 POS stations (touch screen computers, barcode scanners, cash drawers, programmable keyboards/keypads, magnetic stripe readers, customer displays, tablets) - Professional services: - Implementation and project management - Data migration (from RecDesk, 3 years of historical data) - Training for at least 10 employees - Ongoing support and maintenance - Unique/Notable Requirements: - Must be a cloud-based SaaS solution with robust cybersecurity and insurance - Support for 12,500 active accounts, 100+ annual program registrations, and 27 staff users - User-friendly mobile app and ADA compliance required - Integration with County’s financial and website systems - Customers pay payment processing fees; flexible merchant services accepted - Fixed go-live date required; no phased rollout - Hardware pricing for POS stations must be included - No electronic bids accepted; sealed paper copies only

Description

Lee County Government, Parks & Recreation is soliciting proposals for Recreation Management Software with real-time internet registration to support various administrative tasks including program and facility reservations, memberships, league scheduling, point of sale, payment processing, and customized reporting. The software must be compatible with various hardware such as touch screen computers, barcode scanners, and mobile devices, and integrate with the County's financial software, Tyler Munis. The project includes implementation, training, and support services, with a targeted go-live date of July 1, 2026.

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