Clackamas Community College Bidlocker #5910

Clackamas Community College Requests Information on AI Chatbot Solutions

Clackamas Community College is seeking information from vendors about implementing an AI chatbot to enhance student and customer service experiences. - Government Buyer: - Clackamas Community College (CCC), Oregon - Products/Services Requested: - AI chatbot solution for website and mobile platforms - Technical integration with Sitefinity CMS - SaaS/cloud-based deployment preferred - Content ingestion from college web pages and documents - Compliance with FERPA and strong data privacy policies - Accessibility (WCAG VPAT), multi-language support, and live-person handoff - Analytics, audit logs, and content management features - Implementation process, support, and environmental impact details - Cost estimates and references from higher education clients - Unique/Notable Requirements: - Accessibility and data privacy are critical - Preference for solutions with proven higher education deployments - No specific OEMs or vendors named; open to all capable providers

Description

Clackamas Community College is seeking information from vendors regarding the implementation of an AI chatbot to enhance customer service, assist prospective and current students, and connect users with college programs and services. The RFI aims to gather details on technical integration, compliance, features, implementation, and cost to support the college's evaluation and demonstration process. Vendors are requested to provide information on chatbot capabilities, privacy policies, support, and references, with submissions due by May 6, 2026.

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