Maryland Procurement Portal #BPM056362

IVR Platform Maintenance and Support Services for Maryland Department of Transportation

This opportunity involves maintenance and support services for an Interactive Voice Response (IVR) platform for the Maryland Department of Transportation. - Government Buyer: - Maryland Department of Transportation, SMALL PROCUREMENT/MATERIAL MGMT office - Products/Services Requested: - Maintenance and support services for an IVR platform - No specific OEMs, vendors, part numbers, or quantities are listed - Eligibility and Requirements: - Only Master Contractors awarded under PBX IV Telecommunications Equipment and Service (NIGP code 001B0600162) may participate - Small business preference applies, with additional thresholds for veteran-owned and disabled-veteran-owned small businesses - Notable Details: - The procurement is a secondary competition Purchase Order Request for Proposal (PORFP) - Focus is on telecom equipment maintenance/support for the IVR system - No specific OEMs are named in the solicitation

Description

This solicitation is for maintenance and support services for an Interactive Voice Response (IVR) platform. Only Master Contractors awarded under the PBX IV Telecommunications Equipment and Service contract are eligible to bid. The procurement includes a small business preference as per COMAR regulations, favoring bids from small businesses within specified percentage thresholds. The issuing agency is SMALL PROCUREMENT/MATERIAL MGMT, and the procurement officer is Phoebe1 YOST.

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