SAM #P1HelpdeskServicesConsolidation

Consolidation of Platform One Help Desk Support Services Contract

This notice announces the Air Force's intent to consolidate Platform One Help Desk Support Services into a single contract. - The Department of the Air Force (AFLCMC/HNCK Platform One) will combine two existing BOA orders (FA830723FB044 and FA830723FB046) into one procurement. - The contract covers comprehensive helpdesk support for Platform One, including: - Providing all personnel, equipment, supplies, and supervision - Managing user tickets with Platform One-approved tools (e.g., JIRA) - Automated email updates and ticket prioritization - Coordination with internal teams and commercial vendors - Services must use Platform One-approved collaboration tools - Procurement will be conducted via the Platform One Solutions Marketplace (P1SM) under the current Commercial Solutions Opening (CSO) - Contract period: one-year base with four one-year option periods - No specific OEMs or vendors are named in the notice - Place of performance is San Antonio, Texas

Description

Notice of Intent to Consolidate Platform One Help Desk Support Services

Introduction: This is a notice of intent to consolidate/bundle requirements iaw FAR Overhaul 7.107-3 Notifications. The AFLCMC/HNCK Platform One (P1) contracting office plans to solicit an offer for a non-personnel services contract to provide Helpdesk Support Services for Platform One. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform helpdesk support.  The acquisition team will seek a solution for

Scope: Platform One Contracting Office is seeking helpdesk support services. These helpdesk support services extend a comprehensive suite of services geared towards enhancing user support within Platform One. This includes providing dedicated Help-Desk support aimed at effectively addressing and resolving user inquiries and issues. A key functionality of Platform One Help Desk is the efficient organization, prioritization, and delegation of help desk tickets using Platform One-approved collaboration tools (i.e., JIRA) ensuring user issues are systematically managed with clarity and urgency. Further enhancing user experience, Platform One Help Desk delivers automated email updates, keeping users informed about the status of their issues. The system meticulously tracks the progression of issues from initiation to resolution, thereby ensuring a transparent and accountable support process. Additionally, Platform One Help Desk coordinates seamlessly with Platform One internal teams and commercial vendors, facilitating the timely completion of corrective actions by the contractor in accordance with this procurement requirement.

The contracting office has conducted market research that demonstrates the consolidation of two (2) existing Basic Ordering Agreement (BOA) orders to be necessary, justified and in the best interest of the government. The two (2) BOA orders that will be consolidated are:

FA830723FB044

FA830723FB046

The government intends to solicit and negotiate with the vendor that provides the most technically capable solution under the current Commercial Solutions Opening (CSO) on Platform One Solutions Marketplace (P1SM) in accordance with 10 U.S.C. 3458 and DFARS 212.70. The resultant contract will consist of a one-year base period and four (4) one-year option periods.

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