Capital Metropolitan Transportation Authority Planet bids #RFP 814286

CapMetro Mystery Rider Program Services Solicitation

This opportunity from the Capital Metropolitan Transportation Authority (CapMetro) in Austin, Texas, seeks a contractor for its Mystery Rider Program to evaluate public transit service quality. - Government Buyer: - Capital Metropolitan Transportation Authority (CapMetro), Procurement Department - Located at 2910 E. 5th Street, Austin, Texas 78702 - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Products/Services Requested: - Mystery Rider Services - Discreet evaluation of bus operator performance, timeliness, ADA compliance, fare collection, and customer service - Approximately 317 service hours of mystery rides per month, including rides by wheelchair users and cash fare payments - Data collection, reporting, and analysis - 12 monthly service cycles per contract year - Unique or Notable Requirements: - Firm-fixed pricing with detailed cost itemization - Monthly progress and weekly status reports required - Services must support FTA ADA compliance reviews and employee coaching - Contractor must provide mystery rides across all fixed-route services, including accessibility and fare scenarios - Compliance with all proposal submission instructions, including past performance documentation - Place of Performance: - City of Austin and surrounding communities (Leander, Lago Vista, Jonestown, Manor, San Leanna, Point Venture, Travis County, Williamson County) - Contracting office at CapMetro headquarters - NAICS Codes: - 541611 (Administrative Management and General Management Consulting Services) - 541720 (Research and Development in the Social Sciences and Humanities) - 541910 (Marketing Research and Public Opinion Polling)

Description

This solicitation is for the Mystery Rider Program by the Capital Metropolitan Transportation Authority (CapMetro) in Austin, Texas. The project involves discreetly evaluating public transit services to identify strengths, weaknesses, and areas for improvement, including bus operator performance, timeliness, and transit stop conditions. The program supports management in coaching, training, and preparing for ADA compliance during the FTA Triennial Review. Proposals are to be submitted electronically by April 20, 2026, with a pre-bid meeting on March 30, 2026.

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