Temecula Planet bids #140366

City of Temecula Phone System Replacement RFP

The City of Temecula is seeking proposals for a comprehensive replacement of its phone system. - Government Buyer: - City of Temecula (local government, Riverside County, CA) - OEMs and Vendors Mentioned: - 101VOICE - A3 Communications (Blue Violet Networks) - Advanced Imaging Strategies - AIIT Systems LLC - Communications Technologies Inc - Cortez Sales and Services LLC - Customer First Communications - DMullisInsurance - DTC - El Dorado Voice and Network Consulting LLC - F5 Technolabs - Floral Park Consulting LLC - frwegf - Galaxy Next Generation - Global CTI - GovGuide - Granite Telecommunications - GSA Contract Services LLC - Intelesys - Maverick Networks Inc - MVATION WORLDWIDE INC - Orite Service - Proposals@datapath-solutions.net - Protel Communications Inc - Pulse Inc - Questivity Inc - Thomas Swift - vinay@voicesaver.com - Zayo Group LLC - Zones Inc - Products/Services Requested: - 400 desk phones with 1 Gb NICs - 5 wireless handsets - Disaster resilience hardware - Professional services for configuration, porting DIDs, and setup (extensions, call routing, voicemail, paging, SIP, IVR, auto-attendant, redundancy) - Unique/Notable Requirements: - Solution must not be multi-tenant or use a shared private cloud - Features required: call management, auto-attendant, voicemail-to-email, visual voicemail, conference calling, caller ID, emergency call location, call recording, IVR, call queues, extension dialing, call analytics (2-year retention), cordless phone options, Code Blue/Vingtor-Stentofon SIP integration, Bluetooth 5.0+, CRM integration, mobile app support (Android/iOS), scalability, global reach, security, unified communications (chat, video, Outlook integration), disaster recovery, API access, shared line workgroup auto-attendant, multi-port phones, SIP integration, Microsoft Teams/Zoom integration, POTS compatibility, local control, customization, PBX, intercom/paging - Integration with existing systems and robust disaster recovery required

Description

The City of Temecula is seeking a comprehensive phone system solution that excludes multi-tenant or shared private cloud setups. The solution must include features such as call management, auto-attendant, voicemail, conference calling, call recording, IVR, call analytics, and integration with CRM, Microsoft Teams, and Zoom, among others. The procurement also includes professional services for configuration and porting, as well as hardware provision including 400 desk phones and 5 wireless handsets. The response deadline is April 21, 2026, and submissions must be in PDF format.

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