Saskatchewan Tenders #NRFPC26-001

Commercial Off-the-Shelf AI-powered Chatbot Solution for Cybera ShareIT Program

This opportunity seeks a commercial AI-powered chatbot platform for the University of Saskatchewan and Cybera Inc.'s ShareIT program. - Government Buyer: - University of Saskatchewan (in partnership with Cybera Inc.) - OEMs and Vendors: - No specific OEMs or part numbers are mentioned; open to qualified software providers and authorized resellers - Products/Services Requested: - Commercial Off-the-Shelf (COTS) AI-powered chatbot solution - Delivery, implementation, and support services - Platform must be configurable, scalable, secure, and vendor-supported (not custom-built) - Must support omnichannel communication: web, mobile, SMS, Microsoft Teams, and social platforms - Must leverage generative AI (GPT-4 or later) for accurate, real-time responses - Unique or Notable Requirements: - Solution must support both digital and voice channels - Intuitive, task-oriented interactions - Integration with underlying systems to improve service delivery - Flexible for use by K–12, post-secondary, and municipal sector members

Description

Cybera, through its ShareIT program, is seeking proposals for a Commercial Off-the-Shelf AI-powered Chatbot solution to support K–12, post-secondary, and municipal sectors. The solution must be configurable, scalable, secure, vendor-supported, and flexible to meet individual needs. It should support omnichannel communication including web, mobile, SMS, Microsoft Teams, and social platforms, leveraging generative AI (GPT-4 or later) for accurate, real-time responses. Proponents may be software providers or authorized resellers and must demonstrate full capability to deliver, implement, and support the solution.

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