Gwinnett County Bids #BL066-26

Annual WebEOC Administrator Services for Gwinnett County Emergency Management

Gwinnett County Board of Commissioners is seeking a qualified vendor to provide WebEOC Administrator Services for its Office of Emergency Management under an annual contract with four renewal options. - Government Buyer: - Gwinnett County Board of Commissioners, Office of Emergency Management - Contracting through the Gwinnett County Purchasing Office - OEM Highlight: - Juvare is the Original Equipment Manufacturer (OEM) for the WebEOC software platform and related support agreements - Products and Services Requested: - Comprehensive administration of the WebEOC software system, including: - System administration and support - Migration to the WebEOC Nexus cloud platform - Training for staff - Custom development (e.g., board and dashboard development, integrations) - Emergency on-site support during EOC activations - System configuration and post-migration stabilization - Service quantities include: - 12 monthly system support fees per year - 36 days of on-site work annually - 192 hours of off-site or virtual work annually - Notable Requirements: - Vendor must meet specific insurance standards (Georgia Insurance Department authorization and A.M. Best rating of A-10 or higher) - Compliance with all county-specified requirements - Place of Performance: - Primary work and coordination at Gwinnett County Justice and Administration Center and Gwinnett County Purchasing Office, Lawrenceville, GA - No specific product part numbers are listed, as this is a service-focused contract

Description

The Gwinnett County Board of Commissioners is soliciting competitive sealed bids for the provision of WebEOC Administrator Services for the Office of Emergency Management. The contract is annual with four options to renew. The services include managing the WebEOC software system, administering system workflows, designing and implementing process permissions and administrator profiles, and integrating WebEOC with other applications. Bids are due by April 27, 2026, and the bid opening will be virtual.

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