Opportunity
CanadaBuys #SK-NRFPC26-001
University of Saskatchewan Solicits AI-powered Chatbot Platform for ShareIT Program
Posted
April 07, 2026
Respond By
May 05, 2026
Identifier
SK-NRFPC26-001
NAICS
541512, 541519
The University of Saskatchewan, through the ShareIT program and Cybera, is seeking a Commercial Off-the-Shelf (COTS) AI-powered chatbot solution to support K–12, post-secondary, and municipal organizations in Saskatchewan. - Government Buyer: - University of Saskatchewan (ShareIT program, in partnership with Cybera) - OEMs and Vendors: - No specific OEMs or vendors named; open to software providers and authorized resellers - Products/Services Requested: - Commercial, vendor-supported AI-powered chatbot platform (not custom-built) - Must be configurable, scalable, and secure - Omnichannel communication required: web, mobile, SMS, Microsoft Teams, social platforms - Must leverage generative AI (GPT-4 or later) for accurate, real-time responses - Support for both digital and voice channels - Delivery, implementation, and ongoing support for Participating Members - Unique/Notable Requirements: - Solution must be COTS (not custom-developed) - Must support a wide range of communication channels and be easily configurable - Proponents must demonstrate full capability to deliver, implement, and support the solution - Contract duration is 72 months (6 years)
Description
Cybera, through its ShareIT program, is seeking proposals for a Commercial Off-the-Shelf AI-powered Chatbot solution to support members across K–12, post-secondary, and municipal sectors in Saskatchewan. The solution must be configurable, scalable, secure, vendor-supported, and capable of omnichannel communication including web, mobile, SMS, Microsoft Teams, and social platforms. It should leverage generative AI (GPT-4 or later) to provide accurate, real-time responses with minimal manual intervention, improving service delivery through intuitive, task-oriented interactions across digital and voice channels. Proponents may respond as software providers or authorized resellers but must demonstrate full capability to deliver, implement, and support the solution.