Manhattan Civicplus #RFQ-P

City of Manhattan, KS Solicits Cloud-based Unified Communications as a Service (UCaaS) Solution

The City of Manhattan, Kansas is seeking proposals for a cloud-based Unified Communications as a Service (UCaaS) solution to modernize and replace its current on-premises Cisco Unified Communications Manager system. - Government Buyer: - City of Manhattan, Kansas (City Clerks Office) - OEMs and Vendors: - Cisco (current system; vendors to propose their own UCaaS solutions) - Products/Services Requested: - Cloud-based UCaaS solution supporting 100–300 phones/lines, including: - Hard desk phones (approx. 100 units) - Conference room phones (20–35 units) - Stand-alone softphones (Windows/macOS) - Mobile app for UCaaS - Microsoft Teams integration for voice communications - Features: call handling (inbound/outbound, transfer, hold, conference, park/pickup, hunt groups, call queues, shared line appearance, caller ID/control, blocked number handling), auto attendants and call flows for 10–15 departments/facilities, voicemail (with optional transcription and configurable retention), analytics and reporting (call volumes, queue performance, service levels, export/API access), faxing (eFax and/or analog adapters), support for elevator/emergency phones via analog gateways/adapters, and directory/identity integration with Microsoft 365 (Entra ID/SSO) - Creation/sync of external contacts for City-issued FirstNet mobile numbers - Compliance with all E-911 regulations - Implementation services: planning, configuration, testing, deployment, and knowledge transfer/training - Training services: user and admin/IT training, user-facing materials - Ongoing support: business hours and 24x7 technical support, maintenance, updates, incident management, and reporting - Unique/Notable Requirements: - Microsoft Teams integration and directory sync with Microsoft 365 - Support for legacy analog devices (e.g., elevator/emergency phones) - Scalable pricing by seat/device type, with multi-year contract options - Pricing must include monthly subscription rates, included features, one-time costs, and optional add-ons

Description

The City of Manhattan, Kansas is seeking proposals from qualified vendors to provide a cloud-based Unified Communications as a Service (UCaaS) solution to replace its current on-premises Cisco system. The solution should support a mix of hard desk phones, softphones, and Microsoft Teams integration, and include features such as call handling, auto attendants, voicemail, analytics, faxing, and directory integration with Microsoft 365. The selected vendor will also provide implementation, training, and ongoing support services, with a planned go-live in September 2026. Proposals are due by May 8, 2026.

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