City of Sebastian MyVendorLink #25447-RFP-DST

Award for Comprehensive Benefits Administration Services for Hillsborough County Public Schools

Hillsborough County Public Schools (HCPS) is awarding a contract for comprehensive benefits administration services to support over 24,000 employees, retirees, and COBRA participants. - Government Buyer: - Hillsborough County Public Schools (Procurement Services Department, Superintendent's Office) - OEMs and Vendors: - Alight Holdings Company LLC (Awarded vendor and platform provider) - Other vendors evaluated: Benefitfocus, Empyrean Benefit Solutions, CBIZ Benefits and Insurance Services, PlanSource, WEX, Inc., and others - Products/Services Requested: - Benefits administration platform and services for health, wellness, retiree, COBRA, FSA, and voluntary benefits - Employee and employer portals, payroll and HRIS integration (including INFOR Workforce Management, Microsoft Active Directory/Entra SSO) - Onshore call center services (Mon-Fri, 8am-8pm ET), bilingual communications (English/Spanish) - Dependent verification audits (approx. 7,500 new dependents annually) - Direct billing for retirees, LOA employees, and COBRA participants (approx. 500 bills/month) - ACA and COBRA administration, spending accounts, claims and appeals support, reporting and analytics - Support for 400+ eligibility groups, closed-loop payroll integration, and robust reporting - Unique or Notable Requirements: - Fully onshore call center with high service standards - Integration with existing payroll and HRIS systems - Compliance with Florida regulations and privacy/security standards - Multi-language support and modern communication strategies - Small Business Encouragement Program (SBEP) component - Contract allows for up to four additional one-year renewals - Place of Performance: - Raymond O. Shelton School Administrative Center, 901 East Kennedy Blvd., Tampa, FL 33602-3507 - HCPS Procurement Services Department, 901 East Kennedy Boulevard, Tampa, FL 33602 - All services delivered for HCPS employees and retirees in Hillsborough County, Florida

Description

Hillsborough County Public Schools (HCPS) issued a Request for Proposal (RFP) for Benefits Administration services with solicitation number 25447-RFP-DST. The scope includes selecting a benefits administrator to provide exceptional service with a dedicated team to support employee and employer needs, aiming for a go-live date of July 1, 2026. The RFP evaluates vendors holistically to align with HCPS's strategic vision. The solicitation was awarded, and multiple vendors submitted proposals.

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