City of Sebastian MyVendorLink #RFQ 26-019-SN

Award for Customer Satisfaction Survey Services for Kissimmee Utility Authority

This award notice details the Kissimmee Utility Authority's selection of a vendor for Customer Satisfaction Survey Services in Florida. - Government Buyer: - Kissimmee Utility Authority (KUA), Florida - OEMs and Vendors Mentioned: - GREAT BLUE RESEARCH INC (awardee) - ETC Institute - Level 7 Market Research - QuestionPro Inc - Research America Inc - Tendency Research LLC - Products/Services Requested: - Customer Satisfaction Survey Services for both Residential and Commercial & Industrial (C&I) customers - Provision of comparison data metrics from the Florida Public Power Data Source and National Public Power Data Source - Vendor responsible for obtaining all necessary comparison data - Unique or Notable Requirements: - No bid, performance, or construction bonds required - Insurance is required - Delivery terms are FOB Destination - NIGP codes: 956-5 (Business Research Services), 918-12 (Analytical Studies and Surveys - Consulting), 961-60 (Public Opinion Surveys)

Description

The Kissimmee Utility Authority (KUA) is seeking quotes to conduct a Customer Satisfaction Survey targeting both Residential and Commercial & Industrial (C&I) customers. The scope includes providing comparison data metrics from the Florida Public Power Data Source and National Public Power Data Source, with the vendor responsible for obtaining any necessary comparison data. The solicitation requires submission of a response and pricing sheet, with the award anticipated shortly after the due date.

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