Maryland Procurement Portal #BPM056311

Maryland Child Care Scholarship Program Case Management and Payment Processing Services

This opportunity from the Maryland State Department of Education seeks a contractor to manage case management and payment processing for the Maryland Child Care Scholarship (CCS) Program. - Government Buyer: - Maryland State Department of Education - Scope of Work: - Provide comprehensive case management and payment processing services for the CCS Program - Supply a team for client service, audit, and administrative functions - Deliver eligibility determinations, payment processing, and customer service - Implement and maintain a fully paperless case management and customer service solution - Services must cover all 23 Maryland counties and Baltimore City - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - Socio-economic participation goals: - 5% Veteran-Owned Small Business Enterprise (VSBE) - 30% Minority Business Enterprise (MBE) - 3% Asian American MBE - 2% Hispanic American MBE - 10% Women-Owned MBE - Open to all qualified vendors capable of delivering business administration and technology-enabled services - Products/Services Requested: - Case management and payment processing services (no hardware or software part numbers specified) - Place of Performance: - Services must be provided for all Maryland counties and Baltimore City

Description

This Request for Proposals (RFP) issued by the Maryland State Department of Education seeks a contractor to provide a team of client service, audit, and administrative professionals to deliver eligibility determinations, payment processing, and customer service functions for the Maryland Child Care Scholarship Program. The project requires maintaining a fully paperless case management and customer service solution covering all 23 counties and Baltimore City. The procurement includes participation goals for various socio-economic categories such as VSBE and MBE. The proposal submission deadline is May 6, 2026.

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