Federal Register #Docket No. FR-7106-N-15

HUD Notice of Modified Privacy Act System of Records for Customer Relationship Management Systems

This notice from the Department of Housing and Urban Development (HUD) announces planned modifications to its Privacy Act system of records for Customer Relationship Management (CRM) systems. - Government Buyer: - Department of Housing and Urban Development (HUD), Office of Field Policy and Management - OEMs and Vendors Mentioned: - Microsoft (Microsoft Dynamics CRM, Microsoft AzureGov) - Salesforce (HUD Central Government Cloud) - Products/Services Referenced: - Microsoft Dynamics CRM - HUD Central (Salesforce Government Cloud) - One Stop Customer Service - Notable Requirements and Details: - No procurement or award is involved; this is an informational notice - Modifications include enhanced data collection, updated retention and disposal policies, and integration of AI features in Microsoft Dynamics - Systems are used to track, organize, route, and respond to inquiries from HUD customers (public, business partners, stakeholders) - Updates to system managers and data management practices - Locations: - HUD Headquarters, Washington, DC - Microsoft AzureGov Virginia datacenter, Boydton, VA - HUD Indianapolis Field Office, Indianapolis, IN

Description

The Department of Housing and Urban Development (HUD) intends to modify its Privacy Act system of records titled "Customer Relationship Management (CRM)" to include all CRM systems in use by HUD, such as One Stop Customer Service, HUD Central, and Microsoft Dynamics. These systems track, organize, route, and respond to inquiries from HUD's customers, including the public and organizations doing business with HUD. The modification updates descriptions of data collection activities, system managers, and policies for retention and disposal of records. Comments on this notice are accepted until May 6, 2026.

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