Opportunity
My Florida Marketplace #FLHSMV-SS-018-26-PUR7776
Single Source Software Maintenance for CSES Canopy Platform
Posted
April 06, 2026
Respond By
April 23, 2026
Identifier
FLHSMV-SS-018-26-PUR7776
NAICS
541512
This procurement opportunity involves a single-source contract for software maintenance and support services for the Customer Service Expert System (CSES) Canopy Software used by the Florida Department of Highway Safety and Motor Vehicles (FLHSMV). - Government Buyer: - Florida Department of Highway Safety and Motor Vehicles (FLHSMV) - Division of Motorist Services - Customer Service Center - OEM (Original Equipment Manufacturer): - Canopy Software, Inc. (developer and sole provider of CSES Canopy Software) - Products/Services Requested: - Annual software maintenance and support for the Customer Service Expert System (CSES) Canopy Software - Part Number: 81112200 - Quantity: 3 years (annual renewals) - Supports mission-critical applications for customer service, Medical Section, Medical-Vision Section, and Dealer Licensing Services - Includes support for ongoing digitization of paper documents - Unique/Notable Requirements: - Canopy Software, Inc. is the only provider with proprietary knowledge and access to the CSES source code - The system is mission-critical and supports multiple divisions within FLHSMV - Estimated Contract Value: - $428,850 (for three years) - Place of Performance/Delivery: - 2900 Apalachee Parkway, Tallahassee, FL 32399 (government facility) - 1497 Market Street, Tallahassee, FL 32312 (place of performance)
Description
The Florida Department of Highway Safety and Motor Vehicles intends to enter a single source purchase with Canopy Software, Inc. for software maintenance and support of the Customer Service Expert System (CSES). This procurement covers a three-year term from July 1, 2026, to June 30, 2029, and involves annual software support and maintenance to ensure the system provides current information on laws and changes. The CSES is a mission-critical application used by various department sections and will be expanded to digitize paper documents for enhanced accessibility. The estimated contract value is $428,850.