District of Columbia Cobblestone Systems #PO-GF-2010-C-1090-DJ

Award for Debt Collection Services for University of the District of Columbia Delinquent Accounts

This award summary covers the District of Columbia's contract with Continental Service Group, Inc. d/b/a ConServe for collection services related to delinquent loan and tuition accounts at the University of the District of Columbia (UDC):

• Government Buyer

  • District of Columbia Office of the Chief Financial Officer (OCFO), including the Office of Contracts and Procurement and the University of the District of Columbia
  • Key contacts: Contracting Officers and COTRs from OCFO and UDC

• OEMs and Vendors

  • Continental Service Group, Inc. d/b/a ConServe (Fairport, NY) is the sole vendor and service provider

• Products/Services Requested

  • Debt collection services for UDC's delinquent loan and tuition accounts
  • Includes processing, skip tracing, account management, and monthly reporting
  • Remittance of collected funds to the District's specified account
  • Compliance with all federal, state, and local laws and ethical standards
  • Commission structure:
  • 23% fee on primary collections
  • 28% fee on re-assigned accounts (previously worked by another contractor)
  • Maximum payment to contractor capped at $100,000 per contract period

• Unique or Notable Requirements

  • Monthly reporting to UDC and OCFO officials
  • Proper invoicing through the DC Vendor Portal
  • Remittance of collections to the District's Central Collection Unit account
  • Contract includes a base year and four one-year option periods (all exercised), with multiple modifications extending the period of performance and adjusting contract values
  • Contractor must maintain compliance with all applicable laws and ethical codes

• Locations

  • University of the District of Columbia, 4200 Connecticut Avenue NW, Washington, DC 20008 (place of performance)
  • District of Columbia Office of the Chief Financial Officer, Office of Contracts, 1100 4th Street, SW Suite E610, Washington, DC 20024 (contracting office)

Description

This contract is between the University of the District of Columbia (UDC) and Continental Service Group dba ConServe for collection services. The primary contractor is responsible for processing loan and tuition accounts deemed delinquent by the University. The contract includes multiple option periods and has been modified several times to extend performance periods and adjust contract values. The scope involves managing delinquent accounts and ensuring proper invoicing and remittance to the District.

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