District of Columbia Cobblestone Systems #CFOPD-11-C-040

Award for District of Columbia Electronic Benefit Transfer (EBT) Services and Enhancements

This award summary covers the District of Columbia's multi-year contract with eFunds Corporation (a subsidiary of FIS) for Electronic Benefit Transfer (EBT) services supporting public assistance programs.

• Government Buyer

  • District of Columbia, Office of the Chief Financial Officer (OCFO), Office of Finance & Treasury (OFT), Department of Human Services (DHS), Economic Security Administration (ESA)
  • Contracting office located at 1100 4th Street, S.W. Suite E610, Washington, D.C. 20024

• OEMs and Vendors

  • eFunds Corporation (FIS) – primary OEM and service provider
  • United Planning Organization (UPO) – subcontractor for local card production and training site operations

• Products and Services Requested

  • Electronic Benefit Transfer (EBT) services for Food Stamp, TANF, Interim Disability Assistance (IDA), and Rental Vendor Program (RVP)
  • EBT card issuance, blank card inventory management, and secure storage
  • EBT-only wireless point of sale (POS) devices for farmers markets (includes 3-year warranty, accessories, training, and activation)
  • Implementation of Pandemic EBT (P-EBT) for school-age children
  • Online Purchase Program (OPP) enabling EBT recipients to shop with approved online retailers
  • Card Authentication Value (CAV) validation for enhanced card security
  • System enhancements for card replacement fee logic and file transmission automation
  • Customer service support, call center training, and extended hours at card distribution sites
  • Facility maintenance, security, and insurance for EBT card processing locations

• Product/Service Details (with part numbers and quantities where available)

  • EBT-only wireless POS device: $1,200 per device (quantity as needed)
  • P-EBT implementation: one-time fee plus per-case monthly fees (e.g., 21,317 cases at $1.75–$2.50/case)
  • Over-the-counter distribution: $55,807.50 per month
  • Assisted testing support: up to 20 hours at $150/hour
  • Card stock plastics and storage: $1,500 per 10,000 cards
  • Customer service calls above baseline: $0.90/minute

• Unique or Notable Requirements

  • Early issuance of SNAP benefits during government shutdowns
  • Implementation of P-EBT for pandemic response
  • Online purchasing capability for EBT recipients
  • Security audits and reconciliation of blank card inventory at training sites
  • CAV validation to block fraudulent card use
  • Extended hours at EBT card distribution sites for improved accessibility
  • Detailed reporting, inventory management, and compliance with federal and local requirements

• Key Locations

  • EBT card processing and distribution at 645 H Street, N.E. and 1649 Good Hope Road, S.E., Washington, DC
  • Contracting and program management at 1100 4th Street, S.W. Suite E610, Washington, D.C. 20024
  • Additional training site at 611 H Street, N.E., Washington, DC

• Estimated Contract Value

  • Multiple modifications and extensions; individual enhancements range from $3,000 to over $2.5 million, with total contract value exceeding $4.6 million across all periods and services.

Description

This contract, numbered CFOPD-11-C-040, is awarded to eFunds Corporation by the Office of Finance & Treasury (OFT) of Washington, D.C. It is for the provision of Electronic Benefit Transfer (EBT) services covering programs such as Food Stamp, Temporary Assistance to Needy Families (TANF), Interim Disability Assistance (IDA), and Rental Vendor Program (RVP). The contract includes multiple option periods and has undergone numerous modifications to expand and enhance services, including implementation of online purchase programs, pandemic EBT issuance, and wireless point of sale equipment for farmers markets. The contract involves detailed deliverables, contingencies, and payment terms to support the District's EBT system operations.

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