Opportunity

District of Columbia Cobblestone Systems #CFOPD-25-A-032

Award for AWS Cloud Contact Center (CCaaS) via Carahsoft Technology Corporation

Posted

July 10, 2025

Identifier

CFOPD-25-A-032

NAICS

518210

This award summary details the District of Columbia Office of the Chief Financial Officer's procurement of AWS cloud-based contact center solutions via Carahsoft Technology Corporation:

  • Government Buyer

    • District of Columbia, Office of the Chief Financial Officer (OCFO), Office of Contracts
    • Contracting office located at 1100 4th Street, SW, Suite E620, Washington, DC 20024

  • OEMs and Vendors

    • Original Equipment Manufacturer (OEM): Amazon Web Services (AWS)
    • Authorized Reseller: Carahsoft Technology Corporation

  • Products/Services Requested

    • Amazon Web Services (AWS) – Amazon Connect contact center solution (cloud-based CCaaS platform)
    • Cloud Solutions Services, including provision, implementation, and support of AWS Amazon Connect
    • No specific part numbers or quantities listed; services are provided under a one-year subscription

  • Unique or Notable Requirements

    • Strict confidentiality and non-disclosure obligations for handling Federal Tax Information (FTI)
    • Compliance with IRS Publication 1075 for data security and handling
    • Background checks and destruction protocols for sensitive data
    • Agreement allows all DC government agencies under OCFO authority to procure cloud solutions via this contract

  • Contract Value and Term

    • Total contract value: $588,637.06
    • One-year term with no option periods; annual subscription

  • Place of Performance and Delivery

    • Primary place of performance and contracting: Office of the Chief Financial Officer, 1100 4th Street, SW, Suite E620, Washington, DC 20024

Description

The District of Columbia Office of the Chief Financial Officer (OCFO), through the Office of Chief Information Officer (OCIO), has entered into a Participating Addendum with Carahsoft Technology Corporation under the NASPO ValuePoint Cooperative Master Agreement No: AR2472. The contract is for the purchase of cloud solutions, specifically the Amazon Web Services – Amazon Connect contact center solution. The contract term is from July 17, 2025, to July 16, 2026, with no option periods. The agreement includes strict confidentiality and non-disclosure requirements for handling Federal Tax Information (FTI).

View original listing