Georgia Procurement Registry #PE-55400-CON-2026-000000048

University of West Georgia awards contract for Salesforce software and services

The University of West Georgia has awarded a cooperative contract for Salesforce software and related services to support its student, faculty, and operational data management needs. - Government Buyer: - University of West Georgia (higher education institution) - OEMs and Vendors: - Salesforce (primary OEM) - Educational and Institutional Cooperative Services, Inc. (E&I) as cooperative contract facilitator - Products and Services Requested: - Salesforce Core System modules, including Service Cloud, Lightning Platform, Salesforce Shield, and Einstein for Service - Salesforce Marketing Cloud Engagement+ Corporate Edition UE (1 subscription) - Customer Community Unlimited Edition logins (2,860 per month) - Lightning Platform Starter Unlimited Edition licenses (1,350) - Service Cloud Unlimited Edition licenses (120) - Einstein for Service Add-on Unlimited Edition (110) - Additional business units, contacts, users, private domains, sender authentication, SSL certificates, and security add-ons for Marketing Cloud - Salesforce SMS short code leases (2), SMS and email message credits (2,050 and 2,000 blocks of 1,000, respectively) - Premier Success Plan for Marketing Cloud - Professional services for Salesforce implementation, consulting, and patch management (including Oracle environments) - Unique or Notable Requirements: - Use of E&I cooperative contract (Master Agreement #CNR01474) - Volume-based pricing and eligibility for other institutions to participate - Discounts available on other cloud platforms (Oracle, Google Cloud, Red Hat, Adobe, Microsoft Azure, AWS), though primary focus is Salesforce - Includes both software subscriptions and professional services - Period of Performance: - One-year base term with four optional one-year renewals (up to five years total) - Annual subscription and renewal options, with capped price increases

Description

The University of West Georgia has awarded a cooperative contract for the purchase of Salesforce software and related services. This contract is established through the Educational and Institutional Cooperative Services, Inc. (E&I) cooperative purchasing agreement with Mythics, Inc. and Emergent, LLC as contractors. The scope includes Salesforce core systems to manage student, faculty, and operational data, as well as Salesforce Marketing Cloud for personalized communications to support recruitment and retention. The contract term is one year with four optional one-year renewals, and the estimated contract value is approximately $500,000.

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