North Orange County Regional Occupational Program Opengov #MA-060-21011490

Comprehensive Inmate Communication Systems for County of Orange Correctional Facilities

This procurement involves the County of Orange Sheriff-Coroner Department contracting for comprehensive inmate communication solutions across multiple correctional facilities: - Government Buyer: - County of Orange, Sheriff-Coroner Department, Purchasing Unit and Inmate Services Division - OEM/Vendor: - Global Tel*Link Corporation (dba ViaPath Technologies) - Products Requested: - Inmate telephones (316 units, stainless steel, vandal/tamper resistant, 18" cord) - Visitation telephones (182 units, 32" cord) - Portable phones (3 units) - TDD device (1 unit) - Video Relay Service (VRS) unit (1 unit) - Inmate video visitation stations (87 units) - Video visitation control workstations (3 units) - Correctional-grade tablets (907 units, 2:1 inmate-to-tablet ratio) - Charging stations (36 units) - Lobby kiosk (1 unit) - Booking kiosk (1 unit) - Cell phone detector units (5 units) - Services Requested: - Installation, operation, maintenance, connectivity, streaming, security, training, and support for all systems - Unique/Notable Requirements: - No cost to the County; revenue sharing model with minimum monthly guarantee and percentage shares - Strict security, reporting, and performance standards - Fast-track installation deadlines (ITS within 60 days, tablets within 120 days, video visitation within 180 days) - Service must cover multiple facilities including jails, medical wards, and juvenile centers - Place of Performance: - Central Jail Complex, Theo Lacy Facility, Western Medical Ward, Youth Guidance Center and Leadership Academy, Juvenile Hall, and County administrative offices in Santa Ana and Anaheim

Description

The County of Orange issued a Request for Proposal (RFP) for Inmate Communication Services, seeking a contractor to provide communication services for inmates. The contract was awarded to Global Tel*Link Corporation, which will provide services as outlined in the Scope of Work and other contract attachments. The contract term is from May 24, 2022, to May 23, 2025, and includes detailed provisions such as rates, revenue sharing, implementation plans, and service escalation matrices. The procurement is a piggyback contract and is public, with an award amount of $0 listed, indicating a possible revenue-sharing or cost-recovery model.

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