Temecula Planet bids #RFP #IT 26-01

City of Temecula Cloud-Based Phone System Replacement and SaaS Services

The City of Temecula is seeking proposals for a comprehensive replacement of its end-of-life phone system with a modern, cloud-based PBX solution. - Government Buyer: - City of Temecula, California - Products and Hardware Requested: - 400 desk phones with 1 Gb network interface cards (NICs) - 5 wireless handsets - Hardware for disaster resilience to ensure system continuity - Services Required: - Installation and configuration of all hardware - Porting of existing Direct Inward Dialing (DID) numbers - Setup of extensions, call routing, voicemail, SIP, IVR, auto-attendant, redundancy, and paging - Software as a Service (SaaS) subscription including customization, integration, technical support, maintenance, training, backup, and recovery - System Features and Requirements: - Cloud-based, single-tenant PBX with robust call management, auto-attendant, voicemail (including forwarding and visual voicemail), conference calling, caller ID, call recording, IVR menu, call queues with music on hold, extension dialing, and call analytics (minimum 2-year retention) - Integration with Microsoft Teams and Zoom - Cordless phone support, SIP integration (including Code Blue/Vingtor-Stentofon), Bluetooth 5.0+ hardware, CRM integration, and mobile app support (Android & iOS) - Scalability, international virtual numbers, security (encryption, authentication, fraud detection), unified communications (chat, video, Outlook), disaster recovery and backup, API access, multi-port phones, POTS line compatibility, local control, customization, private branch exchange, intercom, and paging - Service Level and Support: - 24/7 technical support with defined response times - 100% uptime during scheduled periods with performance credits for failures - Data privacy, security, and compliance requirements - Transition services post-termination - Procurement Details: - Five-year contract with two one-year renewal options - Separate agreements for purchase/installation and software - Local vendor preference (5% bid advantage), prevailing wage, and DIR registration required - OEMs and Vendors: - No specific OEMs mandated; vendors must provide all required hardware and software - Prospective vendors include: 101VOICE, AIIT Systems LLC, Cortez Sales and Services LLC, DTC, El Dorado Voice and Network Consulting LLC, Intelesys, Maverick Networks Inc., MJM Telecom Corp, MVATION Worldwide Inc, Protel Communications Inc., Pulse Inc., Zayo Group LLC, Zones Inc., and others - Place of Performance: - City of Temecula, California

Description

The City of Temecula is soliciting proposals for a comprehensive phone system replacement. The new system must be a modern, cloud-based solution with robust PBX functionality, disaster failover, and integration with platforms like Microsoft Teams and Zoom. The scope includes providing hardware such as 400 desk phones and 5 wireless handsets, professional services for configuration and porting, and features like call management, voicemail, call recording, and security. The contract is intended for a five-year term with options to renew, and proposals must be submitted electronically by April 21, 2026.

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