Southeastern Pennsylvania Transportation Authority (septa) Septa #26-00025-AKQC

SEPTA Customer Service Social Skills Training for Transportation Personnel

SEPTA is seeking a qualified consultant to deliver customer service social skills training for its surface and rail transportation and station personnel. - Buyer: Southeastern Pennsylvania Transportation Authority (SEPTA), Procurement & Supply Chain Management Division - Scope of Work: - Design, deliver, and provide training courses for newly hired and veteran front-facing employees - Specialized training for Operations Division managers - Training topics include customer service, motivational techniques, communication, and conflict management skills - Interactive techniques and customized course materials required - Anticipated Training Volume: - Approximately 63 classes for front-line employees annually - 5 classes for Operations Division managers annually - Contract Duration: - 5-year performance period - Training classes scheduled over a one-year period, not exceeding 300 days annually - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - Proposers must submit both technical and cost proposals - No FTA, lobbying, or DBE requirements apply - Place of Performance: - SEPTA headquarters at 1234 Market Street, Philadelphia, PA 19107-3780

Description

SEPTA is soliciting proposals for a project to design and deliver customer service social skills training for surface and rail transportation and station personnel. The training will target newly hired and veteran front-facing employees as well as operations division managers, focusing on customer service, motivational techniques, communication, and conflict management skills. Proposals must be submitted in two parts: a technical proposal and a cost proposal, with specific submission instructions and deadlines. A nonmandatory pre-proposal meeting will be held virtually to discuss the project.

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