South Carolina Sfaa Sfaa #5400029639

Sole Source Operations and Maintenance for SC511 Travel Information System

This procurement opportunity involves the South Carolina Department of Transportation's need for continued operations and maintenance of the SC511 Travel Information System. - Government Buyer: - South Carolina Department of Transportation (SCDOT) - OEM/Vendor: - Iteris, Inc. (sole source vendor and system OEM) - Products/Services Requested: - Operations and maintenance of the SC511 Travel Information System - Website and mobile application support - Interactive Voice Response (IVR) system - Video distribution for traffic camera streams (existing and future cameras) - Telephone call handling - Project management - Single Feedback Ticketing System - Mobile app enhancements, including camera snapshot features - Unique/Notable Requirements: - Iteris, Inc. is the only vendor capable of supporting the highly customized SC511 system - Procurement ensures uninterrupted service and public safety during transition to a future replacement system - Services required through the transition period, estimated 2026-2028 - Place of Performance: - South Carolina Department of Transportation, Columbia, SC

Description

This solicitation is a sole source procurement by the South Carolina Department of Transportation for the continued operations and maintenance of the SC511 Travel Information System. The system provides critical real-time travel information, including website, mobile apps, IVR, and traffic camera video distribution. The contract ensures uninterrupted service and public safety until a replacement system is procured. Only Iteris, Inc. can support this extensively customized system, making them the sole source vendor.

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