Snohomish County Housing Authority Procureware #RFP-26-0712JM

Contact Center Solution License and Implementation for Snohomish County

Snohomish County, Washington is seeking proposals for the license and implementation of a new contact center solution. - Government Buyer: - Snohomish County Purchasing Department (Everett, WA) - OEMs and Vendors Mentioned: - AT&T/FirstNet - Bobabot - Cayenta - Cerium Networks - Ednetics - Elite Tech Fusion Inc. - Elite Textile Trading LLC - First Fire Consulting - HSO Enterprise Solutions - JASON PEARL GROUP LLC - Kifinti Solutions Inc. - Lasai Technologies (DBA Digitech Labs) - MarsBear Tech Inc - Mercer Technologies Firm - Meserow Design - Microsoft - OpenText - Pacific Office Automation - Presidio - SevenOutsource - Tech Mahindra Americas Inc. - Verint Americas Inc. - Products/Services Requested: - Contact center solution software licenses - Implementation services for the contact center system - Notable Requirements: - Vendors must provide both licensing and implementation services - RFP documents are only accessible to registered users - All questions must be directed to the purchasing department via email or phone - No specific part numbers, quantities, or unique technical requirements are detailed in the notice

Description

This solicitation is a Request for Proposal (RFP) for the license and implementation of a contact center solution. The project is managed by Snohomish County, Washington, and requires vendors to provide licensing and implementation services for a contact center system. Interested bidders must be logged in to access the RFP documents and submit their responses by April 23, 2026. Questions can be directed to the purchasing department via email or phone.

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