City of Fresno PlanetBids #12601591

City of Fresno Fire Department Records Management System Software RFP

The City of Fresno Fire Department is seeking proposals for a web-based, cloud-stored Fire Department Records Management System Software to modernize and streamline fire and life safety operations. - Government Buyer: - City of Fresno, Fire Department, Purchasing Division/Office of the Purchasing Manager - Products/Services Requested: - Fire Department Records Management System Software - Web-based, cloud-stored platform - Modules for: - Electronic patient care reporting (ePCR) - Fire incident reporting (NERIS compliant) - Response and resource management - Incident accountability - Fire prevention and permit inspections - Re-inspections - Building and occupancy records linked to local GIS data - Inspections, permits, invoicing, notifications - Services: - Training (system administration, operator, PCI DSS compliance, training materials) - Support (phone/email/video, quarterly on-site visits, ticket management, security safeguards) - Data migration (data cleansing, ongoing updates) - Unique/Notable Requirements: - Compliance with NERIS, ePCR, CJIS, HIPAA, and PCI-DSS standards - Integration with Microsoft products and Active Directory - Guaranteed 99.5% uptime and disaster recovery - Implementation required within one month of go-live - Proposals submitted electronically via Planet Bids - No specific OEMs or vendors are named in the solicitation - Place of Performance/Delivery: - City of Fresno facilities, including 2101 G Street, Bldg. A and 911 H Street, Fresno, CA

Description

The City of Fresno is soliciting proposals for a web-based, cloud-stored records management system software tailored for fire department operations. The system must support ePCR incidents, fire incident reporting compliant with NERIS, response and resource management, incident accountability, fire prevention inspections, and maintain building and occupancy records linked to local GIS data. This is a 3-year contract with two optional one-year extensions, with proposals due electronically by May 5, 2026, and a pre-bid meeting scheduled for April 15, 2026.

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