Pinellas County Opengov #26-0291-RFP

Administration of Adult Emergency Financial Assistance Program for Pinellas County

Pinellas County Human Services is seeking qualified providers to administer the Adult Emergency Financial Assistance Program for local residents facing urgent financial crises. - Government Buyer: - Pinellas County Human Services - Program Overview: - Administration of rapid, one-time financial assistance (up to $4,000 per eligible adult per 12 months) - Targeted emergencies include eviction, foreclosure, and utility shut-offs - Scope of Services: - Operate a compassionate call center handling approximately 19,192 calls annually - Manage data and ensure compliance with county and state regulations - Prepare for surge capacity during emergencies - Proposal Requirements: - Submit detailed proposals, budgets, and compliance documentation - OEMs and Vendors: - No specific OEMs or vendors are named in this solicitation - Notable Requirements: - Ability to provide rapid response and manage high call volumes - Strict adherence to compliance and reporting standards

Description

This solicitation seeks qualified providers to administer the Adult Emergency Financial Assistance Program in Pinellas County. The program offers rapid, one-time financial aid up to $4,000 per individual within a 12-month period to adults facing emergencies such as eviction, foreclosure, or utility shut-offs. The scope includes compassionate call center service, data management, and compliance with county and state regulations. Respondents must prepare detailed proposals, budgets, and compliance documentation, and be ready to handle surge requests during emergencies.

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