Federal Register #FDA-2026-N-2740

FDA Requests Public Comment on Extension of Customer Service Satisfaction Surveys

The Food and Drug Administration (FDA), under the Department of Health and Human Services, is seeking public comment on its plan to extend customer service satisfaction surveys. - Government Buyer: - Food and Drug Administration (FDA), Department of Health and Human Services - Products/Services Requested: - No products or commercial services are being procured - Activity involves information collection through customer service satisfaction surveys - Surveys target a wide range of stakeholders, including: - Food processors - Manufacturers of cosmetics, drugs, biologics, medical devices, animal drugs, animal food and feed, tobacco products - Consumers and health professionals - Approximately 20 surveys per year, each with 100 to 20,000 respondents - Unique or Notable Requirements: - Participation in surveys is voluntary - Surveys assess timeliness, appropriateness, clarity, accuracy, courtesy, and problem resolution in FDA services - Information collected will be used to identify strengths and weaknesses in FDA customer service and to make improvements - No OEMs or vendors are mentioned, as this is not a procurement of goods or services

Description

The Food and Drug Administration (FDA) is seeking public comments on its proposed extension of customer service satisfaction surveys. These surveys target a broad range of stakeholders including regulated entities such as food processors, manufacturers of cosmetics, drugs, biologics, medical devices, and consumers and health professionals. The surveys aim to assess timeliness, clarity, accuracy, courtesy, and problem resolution to improve FDA services. Comments on this information collection are due by June 2, 2026.

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