Temecula Planet bids #IT 26-01

City of Temecula Cloud-Based Phone System Replacement and SaaS Services

The City of Temecula is seeking proposals for a comprehensive replacement of its end-of-life Mitel phone system with a modern, cloud-based PBX solution. - Government Buyer: - City of Temecula, California - OEMs and Vendors: - Current system: Mitel (end-of-life) - Prospective vendors: 101VOICE, AIIT Systems LLC, Cortez Sales and Services LLC, DTC, Global CTI, Intelesys, Maverick Networks Inc., MJM Telecom Corp, MVATION Worldwide Inc., Protel Communications Inc., Pulse Inc., Zayo Group LLC, Zones Inc. - Products/Services Requested: - 400 desk phones with 1 Gb NICs - 5 wireless handsets - Disaster resilience hardware - Cloud-based PBX phone system with advanced features (see below) - Professional services: installation, configuration, porting of existing DIDs, setup of extensions, call routing, voicemail, paging, SIP connections, IVR, auto-attendant, redundancy - SaaS subscription and support: customization, integration, technical support, maintenance, training, data storage, backup, and recovery - Unique or Notable Requirements: - Solution must be a dedicated, single-tenant or private cloud (no multi-tenant/shared private cloud) - Integration with Microsoft Teams and Zoom - Advanced features: call management, auto-attendant, voicemail-to-email, visual voicemail, conference calling, caller ID, emergency call location, call recording, IVR, call queues, extension dialing, call analytics (2-year retention), cordless phone options, Code Blue/Vingtor-Stentofon SIP integration, Bluetooth 5.0+, CRM integration, mobile app support (Android & iOS), scalability, global reach, security (encryption, authentication, fraud detection), unified communications (chat, video, Outlook integration), disaster recovery, API access, shared line workgroup auto-attendant, multi-port phones, SIP integration, POTS line compatibility, local control, customization, PBX, intercom/paging - Local vendor preference (5% bid advantage) - Prevailing wage and DIR registration required - Strict service levels: 100% uptime during scheduled periods, rapid problem resolution, performance credits for failures, data privacy/security, escrow, audits, indemnification, transition services - Period of Performance: - Five-year initial contract with two one-year renewal options - Maintenance and warranty expected for five years - Annual subscription and service agreements possible - Place of Performance: - City of Temecula, California (government facilities) - Estimated Contract Value: - $500,000 to $1,500,000 (based on scope and market pricing) - Primary OEMs: - Mitel (current system, replacement sought) - Potential alternatives: Cisco, Avaya, RingCentral, 8x8, Zoom, Microsoft (Teams Phone), NEC, Unify, Alcatel-Lucent, Panasonic, Poly - Competing Products: - Cisco Webex Calling, Avaya Cloud Office, RingCentral MVP, 8x8 X Series, Zoom Phone, Microsoft Teams Phone, NEC Univerge Blue, Unify OpenScape, Alcatel-Lucent Rainbow, Panasonic Cloud PBX, Poly Cloud Solutions

Description

The City of Temecula is soliciting proposals for a comprehensive phone system replacement. The solution must be a modern, cloud-based phone system with robust PBX functionality, disaster failover, and integration with platforms like Microsoft Teams and Zoom. The scope includes providing hardware such as 400 desk phones and 5 wireless handsets, professional services for configuration and porting, and features like call management, voicemail, call recording, and security. The contract is intended for five years with options to renew, and proposals must be submitted electronically by April 21, 2026.

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