Quebec SEAO #2026-API-079

Ville de Repentigny Seeks Citizen Service Management Software Solution

Ville de Repentigny is seeking a software solution to optimize citizen service management, especially during high-volume registration periods. - Government Buyer: - Ville de Repentigny (Quebec, Canada) - Products/Services Requested: - Software solution focused on data management and customer relationship management (CRM) - Implementation services, including data conversion and user training - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique or Notable Requirements: - Solution must support mass registration events and enhance citizen experience - Implementation, data conversion, and training are required - Production deployment targeted before winter 2028 - Procurement restricted to certain territories as per applicable agreements - Delivery region specified as Lanaudière, Quebec

Description

The Ville de Repentigny is seeking expressions of interest for a software solution to optimize citizen service operations and ensure a smooth experience during mass registration periods. The project involves implementation, data conversion, and training scheduled for spring 2027, with a target production deployment before winter 2028. The procurement is restricted to certain territories as per applicable agreements and focuses on software related to data management and customer relationship management (CRM).

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