Temecula Planet bids #IT26-01

City of Temecula Seeks Comprehensive Phone System Replacement

The City of Temecula is seeking a vendor to provide a comprehensive replacement for its current phone system. - Government Buyer: - City of Temecula (local government, Riverside County, CA) - Products and Hardware Requested: - 400 desk phones with 1 Gb network interface cards (NICs) - 5 wireless handsets - Disaster resilience hardware as needed - Services Required: - Configuration of all new hardware - Porting of existing Direct Inward Dialing (DID) numbers - Setup of the new phone system, including extensions, call routing, voicemail, paging, SIP connections, IVR, auto-attendant, and redundancy - Key System Features and Requirements: - Solution must not be multi-tenant or use a shared private cloud - Must support call management, auto-attendant, voicemail (with voicemail-to-email and visual voicemail), conference calling, caller ID, emergency call location/identification, call recording, IVR, call queues, extension dialing, and call analytics (minimum 2 years retention) - Cordless phone options, Code Blue/Vingtor-Stentofon SIP integration, Bluetooth 5.0+ hardware, CRM integration, mobile app support (Android & iOS), scalability, global reach - Security features: encryption, authentication, fraud detection - Unified communications: chat, video conferencing, Outlook integration - Disaster recovery, API access, shared line workgroup auto-attendant, multi-port phones, SIP integration, Microsoft Teams and Zoom integration, POTS line compatibility, local control, customization, private branch exchange, and intercom/paging - No specific OEMs or vendors are named in the solicitation. - Professional services for configuration and migration are required.

Description

The City of Temecula is soliciting proposals for a comprehensive phone system replacement that must not be multi-tenant or use a shared private cloud. The solution should include features such as call management, auto-attendant, voicemail, conference calling, call recording, IVR, call analytics, integration with CRM, Microsoft Teams, Zoom, and mobile app support, among others. The project also includes professional services for configuration and porting existing numbers, as well as hardware provision including 400 desk phones and 5 wireless handsets. Responses must be submitted electronically by April 21, 2026.

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