SAM #PANMCC-26-P-0000042531

Annual Maintenance and Support for Lynx Security and Duress Notification System at WBAMC, Fort Bliss

This opportunity seeks maintenance and support services for the Lynx security and duress notification system at William Beaumont Army Medical Center (WBAMC), Fort Bliss, Texas. - Government Buyer: - U.S. Army, Mission and Installation Contracting Command (MICC), 418th Contracting Support Brigade - William Beaumont Army Medical Center (WBAMC) - OEM Highlight: - Lynx is the sole Original Equipment Manufacturer (OEM) for the security and duress notification system - Products/Services Requested: - Annual remote support agreement for the Lynx Security/Duress Notification System - Part number: 995-LYNXS-SSA-1 - Includes support for 150 LynxKeyPro client seats, 10 LynxUSB panic buttons, and 1740 LynxMessenger client seats - Services include remote technical support, telephone support (Monday-Friday, 7:00am-4:00pm MST), emergency after-hours support, software updates, online training, and 200 SMS messages per month - Preventive maintenance and system support for all Lynx system components (monitoring cabinets, operator workstations, remote monitoring stations, and associated devices) - Unique/Notable Requirements: - Contractor must provide all management, personnel, equipment, supplies, tools, and supervision - Support must include both routine and emergency response - Contractor personnel must meet qualification requirements and comply with federal regulations - Quality control and experience with software-based security/duress systems are required - Small business set-aside is anticipated, pending sufficient interest - Place of Performance: - William Beaumont Army Medical Center, Fort Bliss, Texas

Description

THIS IS A Sources Sought Notice ONLY.  The U.S. Government desires to procure maintenance and support services for the Lynx security and duress notification system, including the management and personnel necessary to ensure the system remains fully operational, reliable, and properly maintained. The contractor will provide services and preventative maintenance required to sustain all components of the Lynx system currently utilized within the hospital environment. The contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non‑personal services necessary to perform preventive maintenance and system support, to include monitoring cabinets, operator workstations, remote monitoring stations, and associated devices, as defined in the attached draft Performance Work Statement (PWS), except for those items identified as Government‑furnished, on a small business set-aside basis, provided 2 or more qualified small businesses respond to this sources sought notice with information sufficient to support a set-aside.  Be advised that the U.S. Government will not be able to set aside this requirement if 2 or more small businesses do not respond with information to support the set-aside.  We encourage all small businesses, in all socioeconomic categories (including, 8(a) Business Development Program, Small Disadvantage Business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned, Women-Owned Small Business concerns), to identify their capabilities in meeting the requirement at a fair market price.

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