Capital Metropolitan Transportation Authority Planet bids #139506

CapMetro Mystery Rider Program Evaluation Services Solicitation

This opportunity involves CapMetro seeking a contractor to implement a Mystery Rider Program for evaluating public transit services in Austin, Travis County, Texas. - Government Buyer: - Capital Metropolitan Transportation Authority (CapMetro) - Local transit authority serving Austin and Travis County - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Mystery Rider Program evaluation services - Discreet assessments of bus and transit center operations - Feedback on operator performance, bus timeliness, facility cleanliness, and state of good repair - Support for management coaching, training, and ADA compliance for FTA Triennial Reviews - Relevant NAICS codes: 541611 (Administrative Management Consulting), 541720 (Social Science R&D), 541910 (Marketing Research/Public Opinion Polling) - Unique or Notable Requirements: - Evaluations must be conducted discreetly - Services support ADA compliance and FTA review preparation - Responses must be submitted electronically - Place of Performance: - CapMetro service area, including buses, transit centers, and Park & Ride locations in Austin, Travis County, Texas

Description

This solicitation is for a Mystery Rider Program to assist CapMetro in evaluating the quality of public transit services. The contractor will discreetly assess service delivery across various locations including buses, transit centers, and Park & Rides, focusing on operator performance, timeliness, and cleanliness. The program aims to identify strengths, weaknesses, and areas for improvement, supporting management in coaching and training efforts and aiding ADA compliance for upcoming federal reviews. Bidders must submit electronic responses by the specified deadline.

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