Maryland Procurement Portal #BPM055850

Hyland OnBase Software Maintenance & Technical Support for Maryland CCU

This opportunity involves ongoing maintenance and technical support for Hyland OnBase software used by the Maryland Central Collection Unit's Debt Collection Information System (DCIS): - Government Buyer: - Central Collection Unit (RSTARS - F02), State of Maryland - Part of the Department of Budget and Management (DBM) - OEM Highlight: - Hyland is the sole Original Equipment Manufacturer (OEM) for the OnBase software - Products and Services Requested: - Hyland OnBase Software Maintenance - Maintenance services for the OnBase platform supporting DCIS - Technical Support Labor - Ongoing technical support for the OnBase software - Notable Requirements: - Only master contractors under the COTS 2012 contract (060B2490021) are eligible to bid - A Letter of Authorization (LOA) from Hyland may be required with the bid submission - The procurement is focused on ensuring uninterrupted operation and support for the DCIS system, which is critical for state debt collection operations.

Description

The Central Collection Unit (CCU) of the Department of Budget and Management (DBM) is seeking bids for maintenance and technical support services for Hyland OnBase software, which is part of the CCU's Debt Collection Information System (DCIS). This procurement is limited to master contractors awarded under the Commercial Off-the-Shelf Software (COTS 2012), contract 060B2490021. The scope includes software maintenance and labor for technical support. The solicitation is an Invitation for Bid (IFB) with a due date of April 13, 2026.

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