Opportunity
Coalinga Civicplus #105
City of Coalinga Solicits Collection Agency Services for Delinquent Accounts
Posted
March 31, 2026
Respond By
April 22, 2026
Identifier
105
NAICS
561440
The City of Coalinga is seeking a qualified collection agency to recover unpaid and delinquent accounts receivable. - Government Buyer: - City of Coalinga, Financial Services Director (Mai Vang) - Scope of Services: - Full-service collection of unpaid and delinquent accounts, including: - Damage to city property invoices - Returned checks - Utility services - Service fees - Miscellaneous receivables - Skip tracing and account contact - Reporting to all three national credit bureaus - Secure data handling and technology integration (API/SFTP) - Detailed monthly and annual reporting, including dashboards and performance metrics - Compliance with FDCPA, CFPB Regulation F, CCPA/CPRA, TCPA, FCRA, and other applicable laws - Professional communication and oversight - PCI DSS and SOC 2 Type II certification (or equivalent) required - Volume: - 2,452 closed accounts totaling $883,600 eligible for collections - Average of $6,225 sent for collection monthly - Contract Structure: - Three-year base term with two optional two-year renewals (up to seven years total) - Contingency-based fee structure (no cost to the City; fees collected from debtors) - Notable Requirements: - Ability to collect in all 50 states - Online access to reports - Secure, detailed reporting and data confidentiality - No OEMs or specific vendors are named, as this is a service procurement.
Description
The City of Coalinga is soliciting proposals for a qualified and experienced full-service collection agency to manage unpaid and delinquent account receivables, including damage to city property invoices, returned checks, utility services, service fees, and other miscellaneous receivables. The contract term is anticipated to be three years with an option to renew for two additional two-year periods. The agency must comply with all applicable laws and provide detailed reporting, secure data handling, and professional communication with customers. Proposals are due by April 21, 2026.