Alberta Purchasing #BVC_2024NOA0015

Bow Valley College ServiceNow ITSM Solution Renewal Award

Bow Valley College has awarded a contract renewal for its ServiceNow IT Service Management (ITSM) solution to ServiceNow Canada. - Government Buyer: - Bow Valley College (Canadian educational institution) - OEMs and Vendors: - ServiceNow Canada (OEM and supplier) - Products/Services Requested: - Renewal of ServiceNow licenses for three modules: - IT Service Management (ITSM) - Facilities Service Management (FSM) - Workplace Service Delivery - Supports IT incident and technology request management, IT asset and software licensing inventory, HR requests, and facilities request management - Focus on compliance, request management enhancement, portal improvement, request automation, forms retirement, and knowledge base expansion - Unique/Notable Requirements: - Three-year renewal period - Sole source extension, continuing a partnership established via RFP in 2016 and previously extended in 2019 - No introduction of new features; focus is on compliance and operational enhancement - Total contract value: $232,040.65 - Place of Performance: - Bow Valley College, Calgary, Alberta, Canada

Description

Bow Valley College has awarded a contract for the renewal of its ServiceNow IT Service Management solution, which supports IT incident management, asset inventory, HR requests, and facilities management. The award covers licenses for the IT Service Management, Facilities Service Management, and Workplace Service Delivery modules, ensuring compliance without adding new features. This renewal continues the partnership established via an RFP in 2016 and extended in 2019, aiming to enhance staff and learner request management over the next three years. The contract was awarded to ServiceNow Canada for $232,040.65.

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