Laguna Beach Planet bids #T&CS 26-003

Laguna Beach Seeks Mobile Parking Payment System with Multi-Channel Support and Enforcement Integration

The City of Laguna Beach is seeking proposals for a Mobile Parking Payment System (MPPS) to modernize and streamline parking payments and enforcement. - Government Buyer: - City of Laguna Beach, Transit & Community Services department - Products/Services Requested: - Mobile Parking Payment System (MPPS) with: - Multi-channel payment options (mobile app, voice, SMS/text, web browser) - Integration with existing and future city parking enforcement and management systems - Mobile responsive design, account management, custom messaging, GPS zone suggestions - Configurable and dynamic rate structures, including support for California's Hidden Fee Rule (SB 478) - Secure hosting, PCI DSS Level 1 compliance, robust data management - Ongoing technical support, training, warranty, and project management - Optional parking guidance system and value-added features (discounts, passes, special event parking) - All transaction and processing fees must be paid by the customer, not the city; all fees must be clearly disclosed - System must allow the city to recover all parking rates and associated fees from end users - Unique/Notable Requirements: - Integration with citation issuance and license plate recognition systems - Contractor must have at least 10 active US public agency clients and 5 years of legal operation in the US - Robust reporting, customer support, and flexible rate/rule configuration - Compliance with technical, security, and data requirements - No specific OEMs are mandated; several potential vendors are listed as prospective bidders - Related fee schedule update includes a new 2.6% credit card convenience fee to offset merchant processing costs, with all such fees passed to customers - Place of Performance: City of Laguna Beach, California (505 Forest Avenue, Laguna Beach, CA 92651)

Description

The City of Laguna Beach is soliciting proposals from qualified firms to provide Mobile Parking Payment System services. The contract is proposed for three years with an option for two additional one-year renewals. The system must support multiple payment options including mobile app, voice, SMS, and web, and integrate with existing city parking enforcement systems. The solicitation emphasizes compliance with technical requirements, customer capabilities, and data security standards.

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