Merx #100031848

Virtual Training Facilitation Services for ESDC Call Centre Employees

This opportunity from Employment and Social Development Canada (ESDC) seeks professional facilitation services for virtual training courses for call centre employees. - Government Buyer: - Department of Employment and Social Development Canada (ESDC) - Products/Services Requested: - Professional facilitation services to deliver multiple virtual training courses - At least one day of crisis intervention training - Minimum of two days of annual training on call centre-related skills (e.g., coping skills) - Training must comply with the Program and Administrative Services (PA) Collective Agreement - OEMs and Vendors: - No specific OEMs or vendors are named; this is a service-based solicitation - Unique or Notable Requirements: - All call centre employees must receive the mandated training - Services must be delivered virtually - Work is to be performed in the National Capital Region

Description

The Department of Employment and Social Development Canada (ESDC) is seeking professional facilitation services to deliver multiple virtual training courses for its call centre employees. The training focuses on crisis intervention and coping skills, ensuring employees receive at least one day of facilitated crisis intervention training and a minimum of two days of annual training related to call centre work. The services aim to support skill development in accordance with the Program and Administrative Services Collective Agreement. The opportunity is located in the National Capital Region and is solicited through a formal Request for Proposal (RFP).

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