South Carolina Business Opportunities #55073

Emergency Sole Source Member Contact Center Services for Medicaid Recipients

This emergency procurement by the South Carolina Department of Health and Human Services ensures uninterrupted Member Contact Center services for Medicaid recipients: - Government Buyer: - South Carolina Department of Health and Human Services (SCDHHS) - OEMs and Vendors: - Conduent State Healthcare, LLC (sole source vendor) - Products/Services Requested: - Member Contact Center services to support Medicaid recipients - No specific part numbers or quantities provided - Unique or Notable Requirements: - Emergency, sole source procurement to maintain critical Medicaid services after previous contract expiration - Contract will remain in effect until a new competitive contract is awarded (anticipated duration: approximately one year) - Justified by the need for continuity of essential services - Protests must be filed within five business days of notice posting

Description

The South Carolina Department of Health and Human Services has issued an emergency sole source procurement for Member Contact Center services. The previous contract expired on February 13, 2024, and an emergency contract is in place to maintain critical Medicaid recipient services until a new competitive contract is awarded. The procurement process is expected to take approximately one year. Protests must be filed within five business days of the notice posting.

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