CanadaBuys #100031848

Professional Facilitation Services for Virtual Call Centre Training – ESDC

Employment and Social Development Canada (ESDC) is seeking professional facilitation services for virtual training courses for its call centre employees. - Government Buyer: - Employment and Social Development Canada (ESDC) - Contracting office: 140 Promenade du Portage, Gatineau, QC, Canada - Services Requested: - Facilitation of virtual training courses for call centre employees - Training must include: - At least one day of crisis intervention training - At least two days annually of training on coping skills and other call centre-related topics - Minimum personnel required: - 6 senior (principal-level) training facilitators - 6 junior (beginner-level) training facilitators - Unique/Notable Requirements: - No specific OEMs or product vendors are named; this is a service-based requirement - Procurement is competitive and awarded based on lowest price - Open to qualified supply arrangement holders for the National Capital Region - Place of Performance: - National Capital Region (NCR), Canada - Contracting office located at 140 Promenade du Portage, Gatineau, QC, Canada

Description

Employment and Social Development Canada (ESDC) is seeking professional training facilitation services to support skill development for call centre employees. The contract involves providing facilitated training on crisis intervention and ongoing training to reinforce coping skills. The contract duration is approximately 10 months, starting from May 4, 2026. This procurement is conducted through a competitive selective tendering process with a focus on lowest price selection criteria.

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