SAM #36C25526Q0303

Maintenance and Repair Services for Philips MRI and KKT Chiller at VA Hospital

This opportunity involves maintenance and repair services for advanced medical imaging and cooling equipment at a federal medical facility: - Government Buyer: - Department of Veterans Affairs, Network Contracting Office 15 (NCO 15), Leavenworth, KS - OEMs and Vendors: - Philips (manufacturer of Ingenia Ambition X 1.5T MRI) - KKT (manufacturer of Chiller Model CBOXX60) - Products/Services Requested: - Maintenance and repair services for: - Philips Ingenia Ambition X 1.5T MRI (Part Number: 47835, Quantity: 1) - KKT Chiller Model CBOXX60 (Part Number: CBOXX60, Quantity: 1) - Services include: - Preventive and corrective maintenance - Priority scheduling and rapid response times - Access to OEM spare parts inventory and next-business-day parts delivery - Remote diagnostics, troubleshooting, and proactive monitoring - Labor and travel coverage - Software enhancements and lifecycle catalogue discounts - Unlimited technical and clinical applications support - Comprehensive reporting and planned maintenance per manufacturer specifications - Maintenance and support for MR Elastography hardware/software - Unique or Notable Requirements: - Contractors must be authorized service providers for Philips and KKT - Connectivity to remote services is required - Service coverage is Monday-Friday, with specified hours for MRI and chiller - Excludes consumable replacement parts - Place of Performance: - Harry S. Truman Memorial Veterans Hospital, Columbia, MO

Description

This is a SOURCES SOUGHT announcement only. It is neither a solicitation announcement nor a request for proposal or quote and does not obligate the Government to award a contract. Responses to this Sources Sought must be in writing. The purpose of this Sources Sought Announcement is for market research, to make appropriate acquisition decisions, and to gain knowledge of potential qualified businesses capable of providing the following:

Philips MRI and Chiller Maintenance and Repair for Columbia VAMC

*** See Statement of Work below for details ***

 If this is within your capability, please respond with the information below:

Company Name Address Point of Contact Phone, Fax, and Email UEI number GSA Contract (as applicable) Capability Statement that clearly and convincingly identifies your ability to fulfill this requirement. Brochures of services being offered, to include specifications. Authorized service provider letter from OEM

Interested firms are reminded that in accordance with FAR 4.203, prospective contractors shall complete electronic annual representations and certifications to be considered for award. In addition, FAR 4.203 states that prospective contractors shall be registered in the System for Award Management (www.SAM.gov) database. All Service-Disabled Veteran Owned Small Businesses (SDVOSB) and Veteran Owned Small Businesses (VOSB) shall be verified in SBA at Small Business Search .

Point of Contact for this Sources Sought is:

veronica.flores@va.gov

Department of Veterans Affairs

Network Contracting Office -15

3450 S. 4th Street Trafficway

Leavenworth, KS. 66048 

STATEMENT OF WORK (SOW)

MR Elastography and Chiller Coverage Service Plan

1. Overview

This Statement of Work (SOW) outlines the services required to maintain and support the Magnetic Resonance (MR) Elastography system and associated chiller equipment. The Contractor shall provide all preventive and corrective maintenance necessary to ensure optimal performance, reliability, and longevity of the covered equipment.

Covered Equipment:

- Philips Ingenia Ambition X 1.5T MRI, Serial Number 47835, EE# 295184

- KKT Chiller, Model CBOXX60, Serial Number 90604295, EE# 295173

2. Service Specifications

a. Priority Scheduling and Spare Parts Inventory Access

             - Priority scheduling for all service requests.

              - Access to Contractor-maintained spare parts inventory.

b. Priority Remote Service Response

   - Requires connectivity to the Remote Services network.

   - Provides prioritized remote diagnostic and troubleshooting support.

c. Labor and Travel Coverage

- All labor and travel expenses covered during standard service hours: Monday through Friday, 8:00 AM to 5:00 PM, excluding federal holidays.

d. Response Times

   - One-hour initial response time.

   - Four-hour on-site response time when required.

e. Spare Parts

- All necessary replacement parts covered for failures under normal use, excluding consumables.

              - Next-business-day delivery of parts by 10:30 AM.

f. Lifecycle Catalogue Discount

            - 15% discount on lifecycle catalog items, excluding UPS systems.

g. Planned Maintenance Services

- Preventive maintenance performed per manufacturer specifications during standard coverage hours.

h. Software Enhancements

- Provision of operating system software enhancements that do not require hardware changes, excludes software upgrades.

i. Technical and Clinical Support

              - Unlimited technical support 24/7.

             - Clinical applications support Monday–Friday, 8:00 AM–5:00 PM.

j. Remote Service Support

            - Includes Remote Desktop support.

k. Remote Proactive Monitoring

   - Requires Remote Services connection.

   - Provides continuous monitoring and proactive issue detection.

l. Reporting

   - Reports including PSI eligibility, service history, and PM summaries.

m. Provide service and maintenance support on the existing MR Elastography hardware/software.

 - Ongoing maintenance and service support for the Elastography hardware/software already licensed on the system.

- Troubleshooting and issue resolution related to Elastography functionality as part of the service agreement.

3. Chiller Coverage

            Coverage Hours: Monday–Friday, 8:00 AM–9:00 PM, excluding holidays.

Services:

- Corrective maintenance as needed.

- Preventive maintenance per manufacturer requirements.

4. Deliverables

- Preventive Maintenance Reports

- Corrective Maintenance Documentation

- Remote Monitoring Notifications

- Remote Service Logs

- Spare Parts Delivery Confirmations

- Software Enhancement Records

- Technical Support Summaries

- Planned Maintenance Schedule

- Chiller Maintenance Reports

- Quarterly or On-Demand Service Reports

View original listing