Opportunity
Merx #2026-5457
Support Services for MC Storage Cisco IBM Servers – Newfoundland & Labrador Health Services
Posted
March 30, 2026
Respond By
April 23, 2026
Identifier
2026-5457
NAICS
541512, 541513
Newfoundland & Labrador Health Services is seeking comprehensive support services for its MC Storage Cisco IBM Servers infrastructure. - Government Buyer: - Newfoundland & Labrador Health Services (Provincial Health Authority) - OEMs and Vendors Mentioned: - Cisco - IBM - EMC (now part of Dell Technologies) - Lenovo - PPT (mentioned as a vendor) - Products/Equipment Requested: - Cisco UCS C240 M3 CTO SFF Chassis - EMC Data Domain DD9300 and DS60 Shelf (with 60x4.0TB SAS HDD) - EMC Unity 450F DPE 25SFF Field Rack and Unity DAE 25SFF - EMC 7.68TB SSD SAS 12Gb/s 2.5in Disks (multiple quantities) - EMC MDS 9148T 48-port 32Gb FC Switch - EMC RecoverPoint Appliance Gen6 for Unity - IBM xSeries 3550 M4 CTO SFF Chassis - Lenovo xSeries 3550 M5 CTO Chassis - Services Requested: - Maintenance, repair, and replacement of hardware and software - Onsite service as required - 24/7 help desk support - Proactive monitoring (including ParkView Hardware Monitoring) - Escalation and change management processes - Provision of maintenance parts (new or refurbished), including all parts and labor - Unique or Notable Requirements: - Onsite service must be available - Strict confidentiality and privacy compliance is required - Bidders may quote additional related options and accessories with fixed pricing for the contract duration - Contract Term: - One year from execution, with an option to extend for an additional year - Place of Performance: - Newfoundland & Labrador Health Services, Newfoundland and Labrador, Canada
Description
Newfoundland & Labrador Health Services (NLHS) is seeking bids for support services related to MC Storage Cisco IBM Servers. The contract includes maintenance, repair, and potential replacement of specified hardware and software, with onsite service as required. The service also requires 24/7 help desk support, proactive monitoring, and documented escalation processes. The contract term is one year with an option to extend for an additional year.