Opportunity
Merx #227264
Annual Maintenance and Technical Support for AtoM and Archivematica Software for City of Vancouver Archives
Posted
March 31, 2026
Respond By
April 13, 2026
Identifier
227264
NAICS
541512
The City of Vancouver is seeking annual maintenance and technical support services for its Archives' Access to Memory (AtoM) and Archivematica software, as well as the Ubuntu operating system that supports these applications. - Government Buyer: - City of Vancouver, Supply Chain Management office - OEMs and Vendors: - Artefactual Systems Inc. (original developer and maintainer of AtoM and Archivematica) - Services Requested: - Annual maintenance and technical support for AtoM and Archivematica software - Maintenance and support for Ubuntu operating system - Installation of upgrades, updates, and security patches - Integration support between AtoM and Archivematica - Maintenance of custom code for City-specific workflows - Consulting on software configuration and workflow optimization - Email and telephone troubleshooting support - Unique Requirements: - Only specialized maintenance and support services are requested; no physical products are being procured - Artefactual Systems Inc. is the original developer and has provided ongoing support and customizations for the City - Estimated Contract Value: - Approximately $118,560 CAD over three years, with options for nine additional one-year extensions
Description
The City of Vancouver intends to contract Artefactual Systems Inc. for a three-year term to provide annual maintenance and technical support for the Archives' Access to Memory (AtoM) and Archivematica software, including the Ubuntu operating system. The scope includes installing upgrades, updates, security patches, support for integration and service disruptions, maintaining custom code, consulting for configuration and workflow optimization, and providing email and telephone support. Artefactual Systems Inc. is the original developer and maintainer of these open-source applications and has a proven track record with the City. The contract value is approximately $118,560 CAD over three years, with options for nine one-year extensions.